Online security at Raisin UK
Security at Raisin UK is one of our primary considerations. We do everything we can to ensure that you can use our services as securely as possible for your savings. On this page, we will explain what we at Raisin UK do to ensure optimal security and how you can contribute to your banking security by following certain guidelines.
Essential security tips for using Raisin UK
We always place your security first. To ensure maximum security, here is a simple list of security actions you can follow:
- Never divulge your personal Raisin UK Account details like password and mTAN in any medium, including calls, texts, or emails.
- Raisin UK will never ask you for any of the sensitive details mentioned above.
- Raisin UK does not ask for confirmation, verification or changing of your personal details, password or mTAN by email.
- Create a strong password with at least 8 characters that include a combination of mixed uppercase and lowercase letters and numbers.
- Use a unique password for your account and change your passwords frequently.
- In passwords, do not use combinations that have a private or easily-guessed reference such as your name, date of birth, telephone number, postal code or similar.
- We will never call you and ask to make any payment transactions on the app, or install any remote access software such as Teamviewer, Anydesk, etc. If you receive such a call, please do not follow these instructions.
- Never respond directly to emails, texts, or phone calls asking for your details, passwords or to make a transaction. Please contact us separately to let us know as soon as possible.
- Our customer support can only be reached via Postbox, email or by calling us directly using the number provided on our website. Please do not engage with phone numbers that claim to be from our support team. If you receive such a call, politely decline it and call us back using the numbers provided on our website.
General online banking safety guidelines
- Do not use public or other unsecured computers to log into your Raisin UK Account
- Review your account balances and transactions regularly to confirm payments and other transaction data. If you spot a problem, immediately report any suspicious transactions to the Raisin UK Customer Services team.
- Never leave a computer unattended while using Raisin UK’s banking services.
- Use an Antivirus solution on your PCs.
- Never open suspicious attachments received from unknown email addresses or sources.
- Always install the latest operating system and application updates.
- If possible, use a password manager solution to secure, store and manage your passwords.
- Always use a Firewall on your PCs or laptops.
- Notify us immediately if you received an mTAN request without any order request through call or postbox.`
Mobile banking best practises
As the use of mobile devices and use of mobile applications is increasing, Raisin UK wants our customers to know that we take security very seriously.
The widespread use of mobile phones and apps for banking means more convenience for customers and better ways to monitor account activity. Unfortunately, it also means there are more risks and opportunities for fraud and security risks.
Raisin UK provides a secure environment for mobile banking by keeping online banking services up-to-date to protect customers from any fraud or security issues.
As a customer, there are several things you can do to significantly reduce the risk of fraud or security issues:
- The biggest security risk is the loss of your smart phone. We, therefore, recommend setting up a screen lock with a password. This password should consist of numbers and characters so that applications and data are safely protected against unauthorised access. The latest smartphones provide fingerprint or face ID protection which needs to be enabled for better security. Find out more about creating a strong password.
- Use smartphones for mobile banking only in trusted WiFi environments or with a secure mobile data connection.
- Be careful with links you receive in SMS or emails. Click links only from trusted sources. Find out more about how to spot a phishing email.
- Do not give applications access to unknown users.
- Always download and install the latest available version of the application from a secure source like the Google Play Store and the Apple App Store.
- Downloading applications from third parties or from unknown sources should be avoided.
- Update your contact telephone number details whenever you change your phone number(s), to ensure you receive mTAN to your updated number(s).
- Be cautious while accepting offers such as caller tunes, free coupons or when opening or downloading emails or attachments, whether it’s from known or unknown sources.
- Don’t store sensitive information such as passwords, User IDs etc on your phone or computer outside secure password stores.
- Protect smartphones against viruses and malicious programs. Use Virus scanners or appropriate security programs, which can be found on the Google Play Store or the Apple App Store.
Our contribution to your safety
The security of your data is our top priority, and we are required by law to ensure that it remains safe. That is why we always rely on the latest security standards. Below is a high-level description of measures we have implemented to secure customer data on our Platform.
Automatically log out when inactive
After 15 minutes of inactivity, you will be automatically logged out of your Raisin UK online banking environment. Time remaining until automatic logout is displayed on each page. If you want to continue in your Online Banking environment, you must log in again.
Strong Passwords
Your password is a virtual key to access your Online banking account at Raisin UK. All you have to do is enter your email address associated with your account at Raisin UK and your password between 8-64 characters.
You can choose a strong password and reset passwords in your Raisin UK Account. You can use random and complex passwords using password managers to set passwords on the application.
Mobile TAN Code
A mobile TAN Code (mTAN) is required to authorise orders and transactions in your Raisin UK online banking environment. When you initiate an order or transaction, an mTAN code is generated and sent by SMS to your mobile phone. You can then enter this in your online banking application or on mobile app to confirm the order.
Online Banking with SSL Encryption
We use industry best standards to encrypt all traffic from our online banking application. This is to ensure that unauthorised persons cannot gain access to your data.
When entering your personal data online via your Raisin UK Online Banking account, your data is encrypted with SSL (Secure Socket Layer). This encryption is recognised by an “s” after the “http” internet address.
Data Encryption
All customer data is stored encrypted using Industry best practices.
Customer deposits are FSCS-protected (or the European equivalent)
Raisin UK partners with banks and building societies located in the UK and, in some instances, the European Economic Area (EEA).
Deposits made with our UK-based partner banks and building societies are covered by the Financial Services Compensation Scheme (FSCS), which protects deposits up to £85,000 per person, per bank. Your Raisin UK Transaction Account, provided by ClearBank, is also FSCS protected.
Banks based in the European Economic Area (EEA) are covered by a national deposit guarantee scheme in accordance with EU Directive 2014/49/EU. Under this directive, each country is required to operate a deposit guarantee scheme that protects eligible deposits – including accrued but not yet credited interest – up to €100,000 per depositor, per bank, or the equivalent in the local currency. This protection applies regardless of the EEA country where the bank is established.
Perimeter Security
We have deployed Defence in Depth Architecture using a network firewall, web application firewall, DDoS protection layer, and a content delivery network. We have strict network segmentation and isolation of environments and services in place.
Standards and Certifications
We have implemented an Internal Control system aligned with industry-standard security controls that helps us protect all our customers’ data in a highly secure manner. We are audited by external certified auditors from a reputed firm for an SOC 2 Type 2 and ISAE 3402 Type 2 audit.
We go through a Privacy Certification Audit every year from reputable third-party auditors. We have implemented industry-standard best practices to ensure the privacy of our customers’ data. Customer data is hosted within the European Union.
Vulnerability Assessment and Penetration Testing
We at Raisin UK maintain a dedicated in-house security team that leverages industry-leading tools and advanced methodologies to execute comprehensive manual and automated Vulnerability Assessment and Penetration Testing (VA/PT) across critical assets.
To ensure comprehensive coverage and an external perspective, we engage third-party penetration testing firms to conduct in-depth security audits of our web applications, mobile applications, APIs, and network infrastructure.
Additionally, we conduct Red Team engagements to simulate real-world attack scenarios, identify gaps in our defenses, and enhance our detection and response capabilities.
Cloud Security
We maintain a multi-layered cloud security framework that incorporates best practices for identity and access management (IAM), data encryption, network segmentation, and continuous security monitoring. Our cloud environments are regularly assessed for misconfigurations and compliance with industry standards.
Responsible Disclosure
We at Raisin are committed to our customers' data and privacy. We incorporate a variety of measures throughout our website to ensure our systems remain secure. Our overall data and privacy security allows us to defend our systems from smaller security issues to large-scale attacks.
If you are a security enthusiast or a researcher and you have found a possible security vulnerability on Raisin, we encourage you to report the issue to us responsibly. You can submit a bug report to us via our Vulnerability Disclosure Program with detailed steps required to reproduce the vulnerability.
If a bug is reported to us by you in this manner, we shall put our best efforts into investigating and fixing any legitimate issues in a reasonable time frame. In the rare instances where this might happen, we would request that you not publicly disclose your reports until we have had a reasonable opportunity to identify and remediate the issue and confirm this to you.